MUSCAT TELECOM Bangladesh

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General office

MUSCAT TELECOM
Dhaka
Dhaka
DH ,1100
Bangladesh

Phone: +88-01966698488
Phone: +88-01966698488
Site: http://www.omantel.om

Contact Person

Joynal Abeidn / SM
Phone: +88-01966698488
Phone: +88-01966698488

A-Z Termination

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VSR Systems

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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