The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Elmer Sinaza is a provider of TDM and VoIP phone calls. Using most recent technologies and extensive relations, Elmer Sinaza permits to cut the costs of phone calls considerably.