Multi Tech United States

Multi-Tech`s award-winning telephony solutions add functionality to your existing phone system while protecting the investments you`ve already made in your data and voice network infrastructure. Our Voice over IP gateways integrate voice and fax communica

Multi-Tech Systems is an ISO 9001:2000-certified global manufacturer of award-winning telephony, Internet, remote access, and device networking products. Since 1970, Multi-Tech Systems has grown from modest origins to a company with a worldwide reputation for reliable products of innovative design. This reputation is just as strong today. New technologies, same focus: Connecting voice and data over IP networks.Multi-Tech`s award-winning telephony solutions add functionality to your existing phone system while protecting the investments you`ve already made in your data and voice network infrastructure. Our Voice over IP gateways integrate voice and fax communications into your data network providing distributed IP telephony and toll bypass savings to remote offices of multi-location businesses. Our innovative distributed faxing solution distributes faxes to the desktop of local LAN users or over a WAN to remote offices and field sales people. And, our DID-enabler automates inbound call routing through non-DID phone systems making it smarter and more efficient.

Your rate:

Rating: 0/0.00/5

General office

Multi Tech
2205 Woodale Drive
Mounds View
MN ,55112
United States

Phone: +1-763-785-3500
Site: http://www.multitech.com

Contact Person

Jen Meyer / admin
Phone: +1-763-785-3500

Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider

H.323 VoIP Gateway
IP devices

None

NAT CG Ltd

Encompass Unified Communications

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

View more WIKI