Movilidadempresarial.COM Argentina

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General office

Movilidadempresarial.COM
H. Yrigoyen 1910 Piso 3A
Ciudad de Buenos Aires
,1089
Argentina

Phone: +54-11-4954-5666
Site: http://WWW.MOVILIDADEMPRESARIAL.COM

Hardware
International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider
Voip consulting
Wireless Broadband

Call Routing VoIP Solutions
Collaboration
Consultancy Services
Data Conferencing
Fax To Fax
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
System Integration
Web Call
Web To Phone

Cisco Systems
Dialogic Based
Lucent
Micronet
Quintum

Proprietary

Xara Telecomunications

Alto Contacto Srl

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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