Our company is a voip wholesale carrier,which is based in hongkong having many years experiments in the voip wholesale marketing ,providing best routes with competitive rate and professional technology team.
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.