Monad Communication Technologies United States
General office
Monad Communication Technologies
PO BOX 1187
MATTESON
IL ,60443
United States
Phone: +1 708 754 8366
Site: http://www.monadcomtech.com
Contact Person
Catalin Porancea / COO
Phone: +1 708 754 8366
Monad Communication Technologies
PO BOX 1187
MATTESON
IL ,60443
United States
Phone: +1 708 754 8366
Site: http://www.monadcomtech.com
Contact Person
Catalin Porancea / COO
Phone: +1 708 754 8366
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- IP devices
- PC to Phone
- Phone To PC
- Phone To Phone
- Voice and Video Conferencing
- Clarent
- another
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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