The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
R&R Telecom offers carrier-grade switch partition solutions for wholesale resellers since 2003. R&R switch partition service leverages Sonus Networks platform and provides powerful yet intuitive interface to control switch operations.