Modern Digital Communications Canada

Modern Digital Communications Inc., founded in 1999, is a service provider offering voice, fax, data, web hosting, domain registration and co-location services.

Modern Digital Communications Inc., founded in 1999, is a service provider offering voice, fax, data, web hosting, domain registration and co-location services.As a leading next generation Telco, MDC owns and operates the latest in Internet and Telephony technology. VOIP (Voice Over Internet Protocol) gateways allow MDC to bridge the Internet and the PSTN (Public Switched Telephone Network) offering their clients the ability to originate toll-quality long distance telephone calls from any traditional phone, pay phone or cell phone at substantial savings. MDC melds the strengths of VOIP technology with traditional circuit switched technology to offer the latest in global communications services.

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Modern Digital Communications
20 Bay Street
Toronto
Ontario ,M5J 2N8
Canada

Phone: +1 204 954-7382

Contact Person

Hernan Popper / Carrier Services Manager
Phone: +1 204 954-7382

International VoIP Wholesale Provider
Internet Telephony Service Provider
Voip Termination ISP
Network Service Provider
Voip consulting

Phone To Phone
PC to Phone
IP devices
Termination
Partnering for Origination and Termination

Cisco Systems
Clarent

Billing system of own development

Modern Digital Communications Inc

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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