Mobitel+NovoNet+G World Bangladesh

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Mobitel+NovoNet+G World
bangladesh
dhaka
mirpur ,1216
Bangladesh

Phone: 880193638445

Contact Person

mohammod sadhin / provider
Phone: 880193638445

International VoIP Wholesale Provider

Phone To Phone

Cisco Systems

VoiceMaster

BD_Skynet Ltd

talk2phone

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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