Mobiline Italy
- Voip Termination ISP
- H.323 VoIP Gateway
- H.323 Wireless/ GSM VoIP Solutions
- Installation and Support Services
- SIP VoIP Gateway
- System Integration
- Termination
- Yoda
- another
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Ravesh
The Ravesh Networking philosophy is based upon outstanding technical excellence and first class customer service - rarely encountered with traditional broad-line distributors. Combining all these factors, with an impressive best of breed portfolio, Ravesh
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