ML Telecom Bangladesh

AN AMERICAN,Uk,CANADA, CARRIER LICENSED BASED BANGLADESHI VOIP WHOLESALE AND DIALER BASED SERVICE PROVIDER.WE PROVIDE A2Z CALL TERMINATION.

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General office

ML Telecom
House No: 114/A, Shajer alow, Kazi office lane, Moghbazer, Dhaka 1217
Dhaka
,1217
Bangladesh

Phone: 01713437451
Phone: 01671000110

Contact Person

Altaf Hossain / CEO
Phone: 01713437451
Phone: 01671000110

Not data

Billing Software

3CX Phone System

Absolute

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ABRAR COMMUNICATION LIMITED

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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