Mix Meeting United States

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Mix Meeting
233 North Water St
Milwaukee
WI ,53202
United States

Phone: 1-414-944-0162
Site: http://www.mixmeeting.com

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider
Voip Termination ISP

Call Routing VoIP Solutions
Collaboration
Outsourced Billing
Partnering for Origination and Termination
SIP VoIP Gateway
Termination
Voice and Video Conferencing

Cisco Systems

Proprietary

Worldtele Communications Network, LLc.

Mix Meeting

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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