Minute exchange.com United Kingdom
Minute Exchange has been serving the Telecommunications community since 2003. We specialize in Wholesale Minutes, VoIP Interconnection, Inbound Services and Switch Partitions as well as many other telecommunications services.
Minute Exchange has been serving the Telecommunications community since 2003. We specialize in Wholesale Minutes, VoIP Interconnection, Inbound Services and Switch Partitions as well as many other telecommunications services.
General office
Minute exchange.com
80 Clifton Street
London
,EC2
United Kingdom
Phone: +44 207 442 9000
Phone: +44 788 094 4201
Site: http://www.minute-exchange.com
Contact Person
Anastasia Guattini / Director
Phone: +44 207 442 9000
Phone: +44 788 094 4201
Minute exchange.com
80 Clifton Street
London
,EC2
United Kingdom
Phone: +44 207 442 9000
Phone: +44 788 094 4201
Site: http://www.minute-exchange.com
Contact Person
Anastasia Guattini / Director
Phone: +44 207 442 9000
Phone: +44 788 094 4201
- Network Service Provider
- Termination
- Cisco Systems
- None
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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