Milesbell Communications United States
General office
Milesbell Communications
248, 2-nd Park Ave.
New York
NY ,10018
United States
Phone: +1 212-785 1103
Site: http://www.milesbell.com
Milesbell Communications
248, 2-nd Park Ave.
New York
NY ,10018
United States
Phone: +1 212-785 1103
Site: http://www.milesbell.com
- Internet Telephony Service Provider
- Phone To Phone
- Web Call
- PC to Phone
- Web To Phone
- Voice and Video Conferencing
- Cisco Systems
- Dialogic Based
- None
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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