Mikrotech Czech Republic
General office
Mikrotech
28 října 250
Ostrava Mariánské Hory
,70900
Czech Republic
Phone: +420558840000
Site: http://voip.mikrotech.cz/
Mikrotech
28 října 250
Ostrava Mariánské Hory
,70900
Czech Republic
Phone: +420558840000
Site: http://voip.mikrotech.cz/
- Wholesale VoIP Carrier
- Virtual PBX
- Asterisk
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
J-Telecom
J-Telecom is the leading international telecommunications company providing international calls worldwide via SIM Cards. SIP Accounts and Bulk SMS Services
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