Midwest Business Performance, Inc. United States
General office
Midwest Business Performance, Inc.
320 N Yale
Villa Park
IL ,60181
United States
Phone: +1 (530) 530-4899
Site: http://www.Midwest-Business-Performance.com
Contact Person
Keith Tyson / Owner
Phone: +1 (630) 530-4899
Midwest Business Performance, Inc.
320 N Yale
Villa Park
IL ,60181
United States
Phone: +1 (530) 530-4899
Site: http://www.Midwest-Business-Performance.com
Contact Person
Keith Tyson / Owner
Phone: +1 (630) 530-4899
- International VoIP Wholesale Provider
- VoIP Billing Software Provider
- Network Service Provider
- Voip consulting
- Hardware
- Phone To Phone
- Phone To PC
- Fax To Fax
- PC to Phone
- IP devices
- System Integration
- Consultancy Services
- Installation and Support Services
- another
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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