MidiaByte Internet Systems Brazil

Agente Autorizado Vono - GVT, Sipcode e Transit Telecom

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MidiaByte Internet Systems
Rua Men de Sa 146
Recife
Pernambuco ,52041-470
Brazil

Phone: +55 8140629933
Phone: 08008921111 (Free)
Site: http://www.midiabyte.com.br

Contact Person

Fernando Meira Lins / Commercial Director
Phone: +55 8140629933 ext99
Phone: +55 8196339633

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider
SIP Billing
Voip consulting

Consultancy Services
Installation and Support Services
PC to Phone
Phone To PC
SIP VoIP Gateway
System Integration
Web Call
Web To Phone

Asterisk
Cisco Systems
Linksys
SIP softphones

a2billing
another
Billing system of own development
Custom Open Source Billing Solution

IP Net Fone

MidiaByte Internet Systems

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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