MIDI Telecom France
- International VoIP Wholesale Provider
- Voip Termination ISP
- Partnering for Origination and Termination
- 2N
- Telco Solutions Billing System
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
ClickASun Communication Development
ClickASun Communication Development is a private held company which is established in 2001. We are doing our philosophy of maintaining, consistent combination of high quality, low prices and outstanding customer services by over 20 professional experts an
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