The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Keyhan Telecom Inc. is a wholesale carrier company that is specialized on termination and origination services for “mobile and landline around the globe. We are a wholesale carrier based in Toronto, Canada.