Metrocom Russia
General office
Metrocom
#1 Transport Lane
St-Petersburg
Rus ,191119
Russia
Phone: +7 (812) 118-32-11
Site: http://www.metrocom.ru
Contact Person
Alexei Sholomov / System Engeneer
Phone: +7 (812) 118-32-11
Metrocom
#1 Transport Lane
St-Petersburg
Rus ,191119
Russia
Phone: +7 (812) 118-32-11
Site: http://www.metrocom.ru
Contact Person
Alexei Sholomov / System Engeneer
Phone: +7 (812) 118-32-11
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- Voip Termination ISP
- Network Service Provider
- Voip consulting
- Phone To Phone
- Fax To Fax
- Gatekeepering
- Outsourced Billing
- IP devices
- Voice and Video Conferencing
- Termination
- System Integration
- Consultancy Services
- Installation and Support Services
- Cisco Systems
- Clarent
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Centre IT Nederland
Centre IT Nederland B.V. is een jong en snel groeiend bedrijf dat zich sinds de oprichting in 2005 heeft ontwikkeld tot een toonaangevende aanbieder van ICT, data- en communicatiediensten. Het VoIP-platform dat wij hiervoor gebruiken, is volledig in eigen
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