Metrocom Inc. United States
Metrocom is a leading provider of VoIP telephony and specialized communications and engineering services. Metrocom was opened in November of 1997 as has provided services to both private enterprise and governments. Metrocom is currently conducting busines
Metrocom is a leading provider of VoIP telephony and specialized communications and engineering services. Metrocom was opened in November of 1997 as has provided services to both private enterprise and governments. Metrocom is currently conducting business in Honduras, Venezuela and Colombia. The company has evolved into a total solutions company providing not only voice but network designs and deployment of Fixed Wireless (WiFi) and currently reviewing the instalation of Mobile WiMax networks in Honduras.
Metrocom Inc.
17140 SW 49th Place
Miramar
Florida ,33027
United States
Phone: +1 954-392-8388
Phone: +1 954-907-0399
Site: http://www.metrocom.cc
Contact Person
James Rennie / President
Phone: +1 954-392-8388
Phone: +1 954-907-0399
- International VoIP Wholesale Provider
- Phone To Phone
- Phone To PC
- Fax To Fax
- Termination
- Billing Software
- E1 Bulk Wholeseller
- Call Routing VoIP Solutions
- Partnering for Origination and Termination
- Project Mangement Services
- System Integration
- Installation and Support Services
- H.323 Wireless/ GSM VoIP Solutions
- H.323 Softswitch & CPE
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
VanAccess
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