The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Crexpedio.com provides responsible technical assistance and service on enterprise level systems in Costa Rica.
We currently do ITFS in S America,N America Mexico, US and Canada alongside our strategic partners for Europe and Asia.