MEGATEL GROUP Ltd Bulgaria

offers a QUALITY and low-cost phone service including,Free calls,to landline and mobiles,Pc-PC,PC-Phone,Phone-Phone calls,SMSs worldwide,Email to SMS,Fax to Email,Email to fax,webfax,voicemail,Caller ID,follow-me,Video Conference calls with Ch

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Rating: 1/1.00/5

General office

MEGATEL GROUP Ltd
Veliko Turnovo
,5000
Bulgaria

Phone: +359899282882
Site: http://www.voiptrading.eu

wholesale VoIP

Billing Software

Asterisk

Billing system of own development

Media Commerce Ltd.

DC Telecom Ltd

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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