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Medina Telecom Morocco

Medina Telecom est une société innovante qui a introduit sur le marché un produit innovant: UniBOX.
UniBOX est un standard téléphonique VoIP comprenant aussi des fonctionnalités de serveur Fax et de serveur informatique.

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General office

Medina Telecom
CNRST Centre National de Recherche Scientifique et Technique Angle avenue Allal El Fassi, Avenue des FAR, Quartier Hay Ryad, BP. 8027 - Nations Unies
Rabat
Rabat ,10102
Morocco

Phone: +212 (0)5 38 00 36 5
Site: http://www.medina-telecom.net
  • Cloud-based Unified Communications Service Provider
  • Hardware
  • Hosted PBX Service Provider
  • Hosted VoIP billing service provider
  • Internet VoIP and Video Conferencing Service Provider
  • SIP Billing
  • Voip consulting
  • Call Relay VoIP Solutions
  • Call Routing VoIP Solutions
  • E1/T1
  • Hosted PBX
  • Hosted VoIP
  • Installation and Support Services
  • IP devices
  • PC to Phone
  • PC to Phone, Phone To PC, Phone To Phone, Project Mangement Services, Termination, Web Call, Web To Phone
  • Phone To PC
  • SIP Softswitch & CPE
  • Sip Trunking
  • SIP VoIP Gateway
  • System Integration
  • Asterisk
  • Digium
  • grandstream
  • SIP softphones
  • a2billing
LOGIPAC TECHNOLOGIE
VoipMaroc.com
Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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