Matel Bosnia and Herzegovina
Matel
Sime Matavulja bb
Banja Luka
,51000
Bosnia and Herzegovina
Phone: +387 51 46 44 45
Phone: +381 63 200 986
Site: http://www.matelint.com
Contact Person
Malisa Manic / Project Manager
Phone: +387 51 46 44 45
Phone: +381 63 200 986
Sime Matavulja bb
Banja Luka
,51000
Bosnia and Herzegovina
Phone: +387 51 46 44 45
Phone: +381 63 200 986
Site: http://www.matelint.com
Contact Person
Malisa Manic / Project Manager
Phone: +387 51 46 44 45
Phone: +381 63 200 986
Not data
- Phone To Phone
- Phone To PC
- Fax To Fax
- Gatekeepering
- PC to Phone
- Voice and Video Conferencing
- Termination
- Billing Software
- H.323 VoIP Gateway
- Project Mangement Services
- System Integration
- SIP Softswitch & CPE
- SIP VoIP Gateway
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Easy Office Phone
Provides a complete hosted pbx solution designed for any sized organization. All plans include unlimited long distance, virtual numbers in the USA & Canada and business class voice over ip service. International virtual numbers available in 46 countries
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