Mastermind Lot 2.05 & 2.06, 2nd floor, Jaya Shopping center, jalan semangat, section 14, 46100. PJ. Selangor. Malaysia Petaling Jaya Selangor ,46100 Malaysia
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.