Mastermind Lot 2.05 & 2.06, 2nd floor, Jaya Shopping center, jalan semangat, section 14, 46100. PJ. Selangor. Malaysia Petaling Jaya Selangor ,46100 Malaysia
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.