Mastercoms5 Nigeria

Mastercom 5 Limited provides outstanding technical service and support to all sectors of the economy.We are a service-oriented organization, focused on reducing your business cost while maximizing revenue through cost-effective IT solutions.Working with any part of us is like working with a single advisor because we share information and resources. Communication is easier, and results come more quickly.Our service organization function as your partner, leveraging the insights of tried and tested technology for your benefit.Our expertise and experience can be the key to maximizing the return on your investment in technology and helping your business succeed.We are unique because we deliver end-to-end technology-based business solutions that encompass product development, consulting, customer support and education.

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Mastercoms5
12 Salvation Street, Opebi
Ikeja
Lagos ,7818
Nigeria

Phone: +234 1 8532397
Site: http://www.mastercom5.net

Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip consulting
Wireless Broadband

Consultancy Services
H.323 VoIP Gateway
IP devices

Cisco Systems
Quintum
Senao

IPCB.net

Vital Telephone

Mastercom5

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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