Master Telecommunication Inc. United States

Your rate:

Rating: 0/0.00/5

General office

Master Telecommunication Inc.
670 Mill Pond Road
Newborn
GA ,30056
United States

Phone: +1 809-917-8772
Phone: +1 809-917-8772

Contact Person

Oliver Vermeulen / Administrator
Phone: +1 809-917-8772
Phone: +1 809-917-8772

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Voip Termination ISP

Billing Software
Call Routing VoIP Solutions
H.323 Softswitch & CPE
H.323 VoIP Gateway
SIP Softswitch & CPE
Termination

Cisco Systems
Quintum
Welltech

Custom Open Source Billing Solution
Telco Solutions Billing System

Tri Net Communications,Inc

Alianza

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

View more WIKI