Master Telecom Inc. United States

Master Telecom is the global voice services provider in both the retail and wholesale telecommunications arenas, headquartered in New York, with a significant presence in Baltic States and substantial businesses in Poland, Russia and Ukraine.

Master Telecom established interconnections with more than 200 carriers worldwide, facilitating access to more than 90 countries and territories.

The primary goal of Master Telecom is to provide telecommunication services to Carriers, Businesses and Individuals, offering unmatched quality, aggressive rates and no compromise customer satisfaction.

We are currently operating POP

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General office

Master Telecom Inc.
62 White Street
New York
New York ,10013
United States

Phone: +121 2201 00 79
Phone: +371 6707 77 10
Site: http://www.mtctelco.com

Contact Person

International Carrier Services * / *
Phone: 12122010079

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider
VoIP Billing Software Provider
Voip Termination ISP

Billing Software
Call Routing VoIP Solutions
E1 Bulk Wholeseller
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Phone To PC
Phone To Phone
Termination

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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