The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Net2phone
Since its inception in 1996, Net2Phone has established itself as a world leader in delivering voice services over data networks. Recognized as a pioneer in bridging the Internet with the public switched telephone network, Net2Phone provides partners such
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