A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
XO Communications Inc
While other companies are talking about making telecommunications simple, XO actually delivers simplicity without compromising the level of service that business customers expect. XO is able to cut through the clutter in the telecom space and offer busine
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