The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
DGC Africa NetWork Serbvices LTD
DGC Africa Network Services is NCC licensed, affiliated with DGC Europe and DGC USA. Established in 1998 as a next generation telecom Service provider empowered by switching platform equipment to provide digital network for voice, data and video tra
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