A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Fixed Telecoms & Electronics
FTE is a telephony company with an eye on the future. It is obvious to every observer the revolutionary advances going on in the telecommunication market, the impact of these changes effects every type of business, institutes and even the public, the der
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