The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Global Reach
Established in 2000, Global Reach was formed to provide VSAT and DVB satellite communications solutions.
Global Reach has grown to serve all African Continent along with the Middle East area, gaining experience and expertise to provide the best servic
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