MARK ITT Communication Company Russia

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General office

MARK ITT Communication Company
46, ul. Pushkinskaya
Izhevsk
Udmurtia ,426008
Russia

Phone: +7 3412 485 522
Site: http://www.mark-itt.ru

Contact Person

Alexander Ermolaev / director for technology
Phone: +7 3412 485 503

Internet Telephony Service Provider
Voip Termination ISP
Network Service Provider
Voip consulting
Hardware

Phone To Phone
Fax To Fax
Gatekeepering
PC to Phone
IP devices
Termination
Call Relay VoIP Solutions
Project Mangement Services
System Integration
Consultancy Services
Installation and Support Services
H.323 Softswitch & CPE

Cisco Systems
Lucent

Oracle Based own system

OOO `IST

DialOst GmbH

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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