Marco International Technology Co.,LTD China

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General office

Marco International Technology Co.,LTD
Guo Qi Buiding,Shang Bu Road,.Futian District, Shenzhen, Guangdong, China
Shenzhen
Guangdong ,518000
China

Phone: 0086-0755-82267955
Phone: 0086-0755-61281084
Site: http://www.marco-international.biz

Contact Person

Jacky Liu / Own/CEO
Phone: 0086-0755-82267955
Phone: 0086-137-1467-9184

Hardware
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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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