Malik Phone Services Qatar
General office
Malik Phone Services
P.O.BOX 14934
DOHA
QA ,14934
Qatar
Phone: +974-55667788
Contact Person
ALI MALIK / GM
Phone: +974-55667788
Phone: +974-55667788
Malik Phone Services
P.O.BOX 14934
DOHA
QA ,14934
Qatar
Phone: +974-55667788
Contact Person
ALI MALIK / GM
Phone: +974-55667788
Phone: +974-55667788
- International VoIP Wholesale Provider
- Billing Software
- Consultancy Services
- Data Conferencing
- Installation and Support Services
- PC to Phone
Not data
- Billing system of own development
- IP Phone
- Matrix
- Telco Solutions Billing System
- VoiceMaster
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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