MalaTeleCom Iraq
Mala Telecom is a Telecom solutions provider, established in 1993 as a call shop in the city of Arbil. Our aim and goal is to offer an alternative of the communication services in Kurdistan and Iraqi markets, based on satellite systems.
The primary t
Mala Telecom is a Telecom solutions provider, established in 1993 as a call shop in the city of Arbil. Our aim and goal is to offer an alternative of the communication services in Kurdistan and Iraqi markets, based on satellite systems.
The primary target of our services is to satisfy the client's necessity of quality Internet, voice connection and video for small and medium, as well as corporate users and Internet providers.
We are trying to improve our services every single moment by introducing new systems and different solutions.
We are striving to provide best solutions to our clients and provide highest standard of service at the most reasonable prices.
MalaTeleCom
90-92th 60th street
Arbil
Kurdistan ,964
Iraq
Phone: 964-750-454
Site: http://www.malacom.net
- Hardware
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Voip Termination ISP
- Wireless Broadband
- Call Routing VoIP Solutions
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- H.323 Wireless/ GSM VoIP Solutions
- Installation and Support Services
- Termination
- Audiocodes
- Cisco Systems
- Quintum
- Our Own ASP Solution
- VoiceMaster
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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