MailXXL.COM Germany

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General office

MailXXL.COM
Preu?enallee 36
Berlin
,14052
Germany

Phone: 3060982045
Site: http://www.mailxxl.com

Internet Telephony Service Provider

Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
System Integration
Termination
Voice and Video Conferencing
Web Call
Web To Phone

Audiocodes
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Proprietary

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Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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