Madar Communication CO Palestine

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General office

Madar Communication CO
Palestine / Rammalh - Al _M`raj Building
Rammalh
Rammalh ,970
Palestine

Phone: 22950502
Phone: 599672024
Site: http://www.madar.ps

Contact Person

Moath Daraghmeh / IT Manager
Phone: 97022950502
Phone: 970599437819

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
VoIP Billing Software Provider
Voip Termination ISP

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Consultancy Services
Data Conferencing
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
Termination

Blue Lava Prorietary 2 & 4 Port Analog VoIP Gateways

Billing system of own development

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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