maa banijya bhander Bangladesh

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General office

maa banijya bhander
khulna,bangladesh
khulna
,9400
Bangladesh

Phone: 720056

Contact Person

biswash romjan / khulna
Phone: 723282
Phone: 1911074787

Network Service Provider

Outsourced Billing

Telica

INPERTEL

mastervoicebd

reseller

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Komtac technologies

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