Luminet United Kingdom
Offers connections ranging from capability for a couple of simultaneous calls for small PBX-equipped businesses to an unlimited number of channels for larger businesses.
Founded in 2004, Luminet is a london-based networking and communications firm. We own our network, offering complete end-to-end control over your SIP trunking requirements.
Offers connections ranging from capability for a couple of simultaneous calls for small PBX-equipped businesses to an unlimited number of channels for larger businesses.
Luminet
2 Angel Square
London
London ,EC1V 1NY
United Kingdom
Phone: 0207 400 6300
Site: http://luminet.co.uk/services/voice-over-ip/
Contact Person
Sasha Williamson / Founder
Phone: 0207 400 6300
- Internet Telephony Service Provider
- wholesale VoIP
- Wireless Broadband
- VoIP services
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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