LT Telecom SpA Italy

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General office

LT Telecom SpA
P.za Diaz 7
Milan
MI ,20100
Italy

Phone: 390244409502
Phone: 393498573010
Site: http://www.legatel.com

Contact Person

Marco Coletta / CEO
Phone: 390244409502
Phone: 393498573010

International VoIP Wholesale Provider

Call Routing VoIP Solutions
Phone To Phone
Termination

2N
Cisco Systems
Senao

Billing system of own development

Lt Telecom SpA

Netlab srl

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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