Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
Hosted telephony supplier FLR Spectron specialise in business VOIP (voice over IP - voice over internet protocol) and SIP (session initiation protocol) using the new BT Hosted solution. Tel 0845 899 9900