The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
BT&T TELECOM GROUP CORPORATION is a Delaware, USA company incorporated in 1999. BT&T`s vision is to be a key player in the burgeoning telecom horizon, most especially in the Americas and Asia-Pacific countries.