Lingo (Primus) United States
Lingo is one of the most affordable U.S. Internet phone services. Lingo offers unlimited local and long distance calls anywhere in the U.S., to Canada, and to Western Europe, plus over 25 calling features
Lingo is one of the most affordable U.S. Internet phone services. Lingo offers unlimited local and long distance calls anywhere in the U.S., to Canada, and to Western Europe, plus over 25 calling features
General office
Lingo (Primus)
7901 Jones Branch Drive
McLean
VA ,22102
United States
Phone: 866-546-4603
Site: http://www.lingo.com
Contact Person
Customer Service / Customer Care
Phone: 888-546-4699
Lingo (Primus)
7901 Jones Branch Drive
McLean
VA ,22102
United States
Phone: 866-546-4603
Site: http://www.lingo.com
Contact Person
Customer Service / Customer Care
Phone: 888-546-4699
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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