LightSpeedTelecom Inc. United States

Lightspeed Telecom Inc. is a leading provider of wholesale voice services to the telecommunication marketplace. Our network uses the latest in switchless architecture for swift deployment of telecommunication services to "next generation" Carriers and other Service Providers around the world. At Lightspeed we offer state-of-the-art technology and personal service for a business relationship unlike any you have previously experienced.

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General office

LightSpeedTelecom Inc.
177 N US HWY ONE Suite 224
Tequesta
FL ,33469
United States

Phone: +1 561 743 0317
Site: http://www.lightspeedtelecom.com

Contact Person

David Dragon / CTO
Phone: +1 561 676 4498

International VoIP Wholesale Provider

Termination
Partnering for Origination and Termination

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Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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