The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
VocalNet, Inc.
VocalNet is deploying leading-edge IP voice and managed IT services to small and mid-size businesses. Our voice solution offers enterprise voice features that go beyond traditional PBXs including unified messaging, call queuing, voicemail, auto attendant,
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