Lensol Systems Ltd., S.A. Armenia

"Lensol Systems" is the young, effectively developing company having wide experience of realization of the terminal equipment and the software for the organization of communication systems with application of technology of packages switching (VoIP). Its own mission company proclaims providing the small and average enterprises with modern, accessible and qualitative communication services, necessary for effective business dealing.

Our solutions are good for all clients: private persons, corporations and communication operators. We are always ready to offer individual and optimal decisions, surely protecting the investment expenditure of our clients in the sphere of telecommunications and sufficiently meeting the today

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Lensol Systems Ltd., S.A.
Hanrapetutyan 24 str., apt. 8
Yerevan
,10
Armenia

Phone: 37410545751
Site: http://www.lensols.com

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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